Purpose

We are committed to protecting privacy and confidentiality in accordance with the Australian Privacy Principles (‘APPs’), and Privacy Act 1988 (Cth) (‘Privacy Act’), and it is one of our prime responsibilities, that any personal or sensitive information provided to us is not used for any other purpose than that of which is intended and expected.

This Privacy Policy describes our current policies and practices for collecting, handling, using and disclosing personal information. It also deals with how to complain about a breach of the privacy laws, how individuals can access the personal information we hold about them and how to have that information corrected.

Scope

This Privacy Policy applies to All About Bookkeeping SD (ABN 66 543 978 582) bound by the Australian Privacy Principles and Privacy Act 1988 (Cth) and will protect the personal information of individuals in accordance with the above.

What is Personal Information?

Personal information includes any information or opinion about an identified individual or an individual who can be reasonably identified from their information. The information or opinion will still be personal information whether it is true or not and regardless of whether All About Bookkeeping SD have kept a record of it.

We may collect personal information about the following individuals:

  • Clients including but not limited to Natural persons, Sole traders, Partnerships, Companies, Trusts, Trustees, Self-Managed Superannuation Funds, and
  • Companies;
  • Prospective clients; Service providers or suppliers;
  • Prospective employees, employees and contractors; and
  • Other third parties with whom we come into contact.

The above listed are referred to as ‘individuals’ in this policy.

By providing personal information to us, an individual consents to our collection, use and disclosure of their personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

The information that All About Bookkeeping SD seeks to collect will depend on the products or services that it recommends or provides. If an individual does not allow All About Bookkeeping SD to collect all of the information requested, All About Bookkeeping SD may not be able to deliver all of those services effectively.

Whereby All About Bookkeeping SD receives unsolicited personal information about individuals, if possible, All About Bookkeeping SD will return the unsolicited personal information to the person who provided it. In all other cases, we destroy the information, unless the personal information is relevant to All About Bookkeeping SD’s purposes for collecting personal information.

What kind of Personal Information does All About Bookkeeping SD Collect and Hold?

All About Bookkeeping SD will not collect any personal information except when the individual has knowingly provided that information to us or authorised a third party to provide that information to us.

All About Bookkeeping SD may ask for various kinds of personal information to the extent this information is necessary for us to carry out the activities involved in providing you with products, services and information. The kinds of personal information include, but is not limited to:

  • Identification information, including but not limited to, name, address, contact details (including phone number, email address and other digital addresses and accounts, date of birth, tax file number, as well as information to verify an individual’s identify such as driver’s licence, birth certificate, or passport details;
  • Financial information, including but not limited to, an individual’s assets, liabilities, income, expenses, bank and direct debit details, superannuation and insurance details, and other financial details;
  • Employment information, including but not limited to, ABN/ACN, occupation, salary, hours of work, employment history dates records;
  • Transactional information of an individual’s dealings with us, including in relation to our products and services, making a record of queries or complaints an individual makes and, if they make an insurance claim, collecting additional information to assess the claim;
  • Insights, responses to surveys such as experiences and information about your activities, interest, and attitudes/views or other feedback expressed;
  • An individual’s device information such as device ID, geolocation, computer and connection information, statistics on page views, traffic to and from our websites, advertisement data, IP address and standard web log information; and
  • Any other personal information that may be required in order to facilitate an individual’s dealings with us.

We will not use identifiers assigned by the Government, such as a tax file number, Medicare number or provider number, for our own file recording purposes.

The collection of sensitive information is restricted by the Privacy Act. This includes information about religion, racial or ethnic origin, political opinions, criminal record, and sexual orientation. It also includes health information and biometrics information.

Generally, All About Bookkeeping SD only collects this sort of information if it is necessary to provide a specific product or service and the individual has consented to that collection.

What if an Individual chooses not to provide some Information?

All About Bookkeeping SD may be unable to provide its services if it does not have all the relevant information it requires to deliver such services.

For what purpose does All About Bookkeeping SD Collect, Hold, Use and Disclose Personal Information?

All About Bookkeeping SD collects, uses, holds and discloses personal information to facilitate the provision of its service offerings and interactions with individuals. This includes, but is not limited to:

  • Checking whether an individual is eligible for the product or service;
  • Providing the product or service;
  • Helping to manage or improve the product or service;
  • Complying with relevant laws, regulations and other legal obligations;
  • Preventing fraud, crime or other activity that may cause harm in relation to its products or services;
  • Assessing your prospective and ongoing suitability for employment or working arrangements with All About Bookkeeping SD, including conducting screening (including but not limited to police, working with children, bankruptcy) checks, reference checks, and other associated insights;
  • Conducting testing, surveys, research, insights and analytics (including through our third-party service providers);
  • Understanding and meeting your needs, including tailoring the content of our websites, emails, apps and social platforms to your preferences;
  • Conducting marketing activities in relation to our business, products, and service; and
  • As otherwise required in the running of All About Bookkeeping SD’s business.

How does All About Bookkeeping SD collect Personal Information?

All About Bookkeeping SD collects most of the personal information directly from the individual. This can be done electronically. (see section “Does All About Bookkeeping SD collect personal information electronically?” of this policy for more information).

All About Bookkeeping SD also collects personal information about an individual from other areas of its business or from third party organisations. This may happen without the individual’s direct involvement. For instance, All About Bookkeeping SD will collect personal information about an individual from:

  • Publicly available sources of information;
  • The individual’s external representatives (including legal adviser, mortgage broker, executor, administrator, guardian, trustee, or attorney);
  • The individual’s employer;
  • Other organisations, who jointly with All About Bookkeeping SD, provide products or services to the individual;
  • Commercial information service providers, such as companies that provide fraud prevention reports;
  • Insurers, re-insurers and health care providers;
  • Third party information aggregators, and insight and analytics providers; and
  • Third parties providing screening (including but not limited to police, working with children, bankruptcy) checks, references, insights and other employment information in relation to prospective employees, employees, and consultants.

What Laws require or authorise All About Bookkeeping SD to collect Personal Information?

All About Bookkeeping SD is required or authorised to collect:

  • Certain identification information about an individual by the Anti-Money Laundering and Counterterrorism Financing Act 2006 (Cth) and Anti-Money
  • Laundering and Counter-Terrorism Financing Rules Instrument 2007 (No. 1);
  • An individual’s Tax File Number, if they choose to provide it, by the Income Tax Assessment Act 1936 (Cth);

How does All About Bookkeeping SD hold Personal Information?

All About Bookkeeping SD strives to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. Much of the information

All About Bookkeeping SD holds about an individual will be stored electronically in secure data centres, which are located in Australia, and owned by either All About Bookkeeping SD or external service providers. This does not include third parties backing up or mirroring their data in overseas jurisdictions. Some information

All About Bookkeeping SD holds about an individual will be stored in paper files and these files will be held in secure offsite storage.

All About Bookkeeping SD use a range of physical and electronic security measures to protect the security of the personal information they hold. For example:

  • Access to information systems is controlled through identity and access management;
  • Employees are bound by policies and procedures that require them to handle information in a secure manner.
  • All employees are required to complete training about information security; and
  • Regular monitoring and review their compliance with internal policies and industry best practice.

All About Bookkeeping SD takes reasonable steps to manage data destruction either physical or digital. These extend to our third parties who manage and hold our data.

Does All About Bookkeeping SD use or disclose Personal Information for Marketing?

All About Bookkeeping SD will use personal information to offer individuals products and services they believe may interest them but will not do so if the individual tells them not to. All About Bookkeeping SD may offer individuals products and services by various means, including mail, telephone, email, SMS or other electronic means, such as through social media or targeted advertising through All About Bookkeeping SD’s website.

All About Bookkeeping SD may also disclose an individual’s personal information to external companies who assist All About Bookkeeping SD to market their products and services to the individual, such as a mailing house.

If individuals do not wish to receive marketing offers from All About Bookkeeping SD, they must expressly request All About Bookkeeping SD not to do so.

Does All About Bookkeeping SD collect Personal Information electronically?

All About Bookkeeping SD will collect information from individuals electronically, for instance through internet browsing, mobile or tablet applications.

Each time an individual visit one of All About Bookkeeping SD’s websites, All About Bookkeeping SD collects information about the individual’s use of the website, which may include the following:

  • The date and time of visits;
  • Which pages are viewed;
  • How users navigate through the site and interact with pages (including fields completed in forms and applications completed);
  • Location information about users;
  • Information about the device used to visit our website; and
  • IP addresses.

All About Bookkeeping SD uses technology called cookies whenever an individual visit a All About Bookkeeping SD website. Cookies are small pieces of information stored on the individual’s hard drive or in memory. Cookies can record information about an individual’s visits to the site, allowing it to remember them the next time they visit and provide a enriched experience.

One of the reasons for using cookies is to offer individuals increased security. The cookies All About Bookkeeping SD send to an individual’s computer cannot read their hard drive, obtain any information from their browser or command their computer to perform any action. Cookies are designed so that they cannot be sent to another site or be retrieved by any non-All About Bookkeeping SD site.

All About Bookkeeping SD won’t ask individuals to supply personal information publicly over Facebook, Twitter, or any other social media platform that we use. Sometimes All About Bookkeeping SD may invite individuals to send their details to them via private messaging, for example, to answer a question. individuals may also be invited to share their personal information through secure channels to participate in other activities, such as competitions.

Keeping Information Secure

All About Bookkeeping SD uses security procedures and technology to protect the information we hold. To prevent misuse or unlawful disclosure of sensitive information, All About Bookkeeping SD has implemented internal policies which cover staff conduct, continuous training and monitoring of staff, and the inclusion of independence checks. If other organisations provide support services, we require these organisations to appropriately safeguard the privacy of the information provided to them.

Where the personal information we collect is no longer required, we may retain it in a secure manner for record keeping purposes, delete the information or permanently, de-identify it in accordance with relevant laws and our internal records management policy.

Accessing to and correction of Personal Information

Under the Privacy Act, individuals have a right to seek access to information which we hold about them; although, there are some exceptions to this. They also have the right to ask us to correct information about them which is inaccurate, incomplete or out of date. To do so, they must contact All About Bookkeeping SD.

We do not charge for receiving a request for access to personal information or for complying with a correction request. We do however reserve the right to charge you for all reasonable costs and outgoings specifically incurred in meeting your request for information.

In processing an individual’s request for access to their personal information, a reasonable cost may be charged if they have requested access more than once within twelve months. This charge covers such things as locating the information and supplying it to them.

There are some circumstances in which All About Bookkeeping SD are not required to give individuals access to their personal information. If All About Bookkeeping SD refuse to give an individual access to or to correct their personal information, All About Bookkeeping SD will give them a notice explaining the reasons why, except where it would be unreasonable to do so.

If we refuse an individual request to correct their personal information, the individual also has the right to request that a statement be associated with their personal information noting that they disagree with its accuracy. If All About Bookkeeping SD refuses an individual’s request to access or correct their personal information, we will also provide them with information on how they can complain about the refusal.

Resolving Privacy Concerns and Complaints

If an individual is concerned about how their personal information is being handled or if they have a complaint about a breach by All About Bookkeeping SD of the Australian Privacy Principles, they must contact All About Bookkeeping SD.

All About Bookkeeping SD will acknowledge the complaint as soon as practical after receipt of the individual’s complaint. All About Bookkeeping SD will let the individual know if they need any further information from the individual to resolve their complaint.

We aim to resolve complaints as quickly as possible. We strive to resolve complaints within five business days, but some complaints can take longer to resolve. If a complaint is taking longer, we will let the individual know what is happening and a date by which they can reasonably expect a response.

Under the Privacy Act, an individual may complain to the Office of the Australian Information Commissioner about the way All About Bookkeeping SD handled their personal information.

Changes to the Privacy Policy

We may change the way we handle personal information from time to time for any reason. If so, we will update this Privacy Policy which will be updated on the website accordingly.

Last updated 13 May 2024